We understand that you might change your mind (it happens to the best of us!). To make things quick and easy, all returns and exchanges can be made 14 days from when you receive your Novella.
* All purchases made during BOGO sales are final. No refunds will be provided. Exchanges permitted upon request, if sizing available. Please review your order carefully before confirming your purchase.
AUSTRALIA
14 day free returns and exchanges on all items other than those marked as FINAL SALE.
If you wish to return or exchange your item, simply email us with your order number and the items you wish to return / exchange.
We will email you a return label for Australia Post.
Print the label, attach to your parcel and drop to your nearest Australia Post office.
All original tags must be attached including the returns tag.
Item(s) must be unworn and returned in original condition.
If your product is faulty, or we sent you an incorrect order by mistake, please email us directly at hello@novellathelabel.com with your order number and be sure to add images of the faulty or incorrect item.
U.S.A / CANADA
We are an Australian company and all returns or exchanges must be sent to Australia.
14 day free returns and exchanges on all items other than those marked as FINAL SALE.
If you wish to return or exchange your item, please email us with your order number and the items you wish to return / exchange. Within your received parcel will be a DHL return postage slip to use. If this has been misplaced, let us know so we can email you a new one.
All original tags must be attached including the returns tag.
Item(s) must be unworn and returned in original condition.
If your product is faulty, or we sent you an incorrect order by mistake, please email us directly at hello@novellathelabel.com with your order number and be sure to add images of the faulty or incorrect item.
UK REST OF THE WORLD
We are an Australian company and all returns or exchanges must be sent to Australia.
We offer returns and exchanges on all items exchanges on all items other than those marked as FINAL SALE.
If you wish to return or exchange your item, please email us with your order number and the items you wish to return / exchange.
All original tags must be attached including the returns tag.
Item(s) must be unworn and returned in original condition.
If your product is faulty, or we sent you an incorrect order by mistake, please email us directly at hello@novellathelabel.com with your order number and be sure to add images of the faulty or incorrect item.
